Work Experience

Owns Toro AI end to end as Product Owner, shaping its strategy and positioning, building its identity and website, and maintaining its product knowledge, roadmap, catalog, and messaging.

Manages and improves 10+ live products across cloud contact center, omnichannel, smart city, and AI solutions at an IT and enterprise communications company.

Supports a portfolio serving 1,000+ enterprise clients, 25+ central government institutions, and 125+ regional governments, handling 500+ million voice call minutes each year.

Builds product roadmaps and strategy from market, customer, and competitor research for clients including Bank Mandiri, Grab, BPJS Kesehatan, BPJS Ketenagakerjaan, Deloitte, and Kemendikdasmen, covering pricing analyses, competitive benchmarks, and value propositions.

Develops product partnerships from initial discovery through commercial and technical coordination.

Supports solution architecture and presales by mapping customer needs, combining suitable products, preparing solution designs and proposals, and handing clear requirements to developers.

Teaches macroeconomics, microeconomics, market trends, and investment concepts to a community of 10+ members focused on the IHSG.

Publishes analysis of IDX-listed companies using public filings, market data, and broader economic context.

Creates educational posts, leads learning sessions, and coaches members to develop independent analysis and decision-making.

Co-founded a gaming electronics and PC accessories store that generated more than IDR 10 million in monthly revenue and fulfilled 50+ orders.

Selected products and managed procurement in response to market demand and technology trends.

Managed budgeting, pricing, profit tracking, customer support, and after-sales service.

Moderated a 5,000+ member NFT Discord community by enforcing rules, removing spam, issuing warnings, and keeping discussions constructive.

Handled FAQs and member verification while coordinating community coverage with 10+ international moderators.

Founded and ran an in-game currency and mobile top-up store that served 100+ customers and generated more than IDR 5 million in monthly revenue.

Adjusted inventory, pricing, and profit targets as market conditions and in-game economies changed.

Maintained secure transactions, responsive customer service, and strong repeat-customer relationships.